FAQ

  • I don’t think I can get the whole team trained within the timeframe given by QIP.

    QIP want evidence the training will happen. A receipt for training is evidence of this. You can start the training process at your own pace. Once enrolled, your team will have ongoing access to the course materials, allowing them to complete the training as their schedules permit.

  • How do I pay on behalf of the whole team?

    You can make a single payment for your entire team using our Group Order feature. This allows you to purchase multiple seats at once and assign them to your team members in your intuitive dashboard. You will see the option to make a group order at the checkout.

  • Should I estimate a number (e.g., 20 people) to cover our current team of 16 plus upcoming recruitment over the next six months?

    You can estimate the number of seats you’ll need, including future hires, to ensure availability. However, if you need additional seats later, you can easily purchase more directly from your Seat Manager dashboard (which you will see once you make your group order).

  • How do team members sign up and complete the modules without paying individually, given I’ll be making a batch payment?

    Once you’ve made a batch payment using the Group Order feature, you’ll receive a Seat Manager dashboard where you can assign seats to your team members. They’ll receive an email invitation to sign up and access the modules without needing to pay individually.

  • How long will it take to complete the modules? I would like to pay my team for their time if they complete at home.

    This is a one hour intensive course, however it can vary depending on the pace of each individual. Your team can complete the modules at their convenience.

  • Once these modules are complete, does this meet QIPs mandatory training requirements? What else is there?

    This training covers all the mandatory training requirements except for hand hygiene (Google 'hand hygiene eModules dental' to access free training from the ACSQHC website) and First Aid/CPR.

  • Do all my staff need to complete the training?

    Yes. Every person listed on your Organisational Chart must complete mandatory training to achieve accreditation against the Primary Community Health Service Standards.

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